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  1. Scope:
    The following general terms and conditions (GTC) apply to all contracts, services and other agreements between: Sonja Busch and the service recipient (customer) in the following client.

  2. Offer - Prices - Payment:
    Offers are always subject to change and non-binding. All prices mentioned are final prices. The amount is due immediately after the service has been received and payment is made in cash, unless otherwise agreed. A reimbursement of services paid in advance (vouchers, subscriptions) is not possible. The pricing is in EURO. The customer has no claim to compensation for services that have been ordered but not used.

  3. Appointments and cancellation - treatments and individual sessions
    The times for scheduled appointments must be adhered to in order to ensure that everything runs smoothly. Appointments are considered fixed after registration and confirmation by phone, SMS, signal or email. All changes must be made by telephone or in writing and only apply once they have been confirmed. If you arrive late for an appointment, the agreed treatment time will be invoiced in full. Fixed appointments can be postponed free of charge up to 24 hours before the agreed appointment. In the event of cancellation on the day of the application up to 6 hours before the agreed appointment, 50% of the costs for the agreed application will be charged. In the event of a later cancellation, or if there is no cancellation, the full price of the application will be charged. I ask for your understanding.

  4. Cancellation of seminars & workshops:
    Group events (seminars, workshops) are binding after registration. If you cancel up to 4 weeks before the event, there are no cancellation fees and payments that have already been made will be refunded. If you cancel for less than 4 weeks, a € 50,- cancellation fee will be charged. Payments already made up to two weeks in advance will be reimbursed minus the cancellation fees. If you cancel within two weeks, the cancellation fee will apply and the amount can be credited for another workshop / seminar. If you cancel less than 3 days before the start of the event, the full amount will be charged and cannot be refunded.
    The organizer can cancel workshops / seminars at any time reimbursing already paid amounts without incurring any liability, also not for an travel and accommodation costs the participants might have.

  5. Services:
    Bowen treatments are for wellbeing and relaxation only. The treatments do not constitute therapy and are not intended to be a substitute for a visit to the doctor. No diagnoses are made or promises of healing are made. All treatments are used exclusively for disease prevention and health maintenance. All treatments are carried out in consultation with the client, who undertakes to provide the Bowen practitioner with truthful information about his state of health and the consequences of the treatment. The client undertakes to report any changes in his state of health independently and before each treatment. All information obtained in the course of treatment is subject to statutory confidentiality.

  6. Vouchers:
    The voucher can only be redeemed for the amount paid for it. Vouchers are valid for exactly 1 year from the date of issue. A payment of the voucher value is excluded.

  7. Liability:
    The customer is liable for any damage he causes in the practice. No liability is accepted for valuables. The masseur's liability for all damage caused to the client due to non-compliance with these terms and conditions or through the client's own fault is excluded.

  8. Data protection:
    Communicated health information will be treated with the strictest confidentiality. For more information about the data protection regulations, please refer to the homepage under "Data protection regulations".

  9. Final provisions:
    For the decision of all disputes arising from this contract, the competent court at the location of my company has exclusive jurisdiction. Austrian law applies to the exclusion of conflict of laws provisions and the CISG.

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